FAQ

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Your card is charged upon completion and confirmation of your online transaction. You will receive an order confirmation email which will summarize all transactional information. If you do not receive an email confirmation, message us and we will resend it.

Please allow 1 to 3 business days for packing of your order. Once your order is packed you will receive a tracking number. We offer three types of shipping see below for expected delivery times.

Priority Mail Express. Next-Day to 2-Day Guarantee by 6 PM.

Priority Mail. Shipping in 1–3 Business Days

USPS Ground Advantage. Shipping in 2-5 Business Days

We pride ourselves in packaging items for shipment with extra care in hopes they arrive in pristine condition. If an item arrives broken or missing, a replacement can be sent if proper documentation is provided such as appropriate photos of the interior and exterior shipping container.

All refunds will be processed in the form of an electronic transactional credit to the card originally used to make the online purchase.

For safety reasons food items are nonrefundable/ nonexchangeable.

Nonfood items may be returned for replacement, store credit or refund with proof of purchase and within 30 days of purchase. 

Shipping charges are not refundable.

Crystallization is a natural process and doesn't affect the quality or flavor. Real honey is made up of glucose & fructose. Honey varietals higher in fructose are slow to crystallize, like our Black Button Sage Honey. While Honey varietals high in glucose crystallize faster, like our Meadowfoam Honey. Honey is least likely to crystallize if stored at room temperature. But if it does, simply place the glass jar, upright, in a pot of hot water, give it a stir with a knife, and it will return.

Botulinum endospores are found in the natural environment of dirt and dust, and the spores can contaminate honeys. The developed digestive system of older children and adults destroy the spores. Infants, however, can contract botulism from honey as well as other foods that have the spores. Infantile botulism cases rarely trace back to honey, but because the spores can be found in some honey, it is best to avoid giving it to infants. 

Each of our honeys are made when our bees visit a specific type of flower. The hives are physically moved to the Sage Field, the Orange Grove and the Meadowfoam Field in order to collect that nectar source. That's how we get a single source honey varietal. Our Wildflower is a multi-floral honey since the bees forage on multiple different types of flowers. Our Wildflower is a blend or "meritage" if you will, all inside the hive.